Privacy PolicyHow KejiLabs handles personal information.
This policy explains how KejiLabs collects, uses, stores, and discloses personal information through its website and related enquiry channels. KejiLabs aims to handle personal information in an open and transparent way and to align its website practices with applicable Australian privacy law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.
What KejiLabs may collect
Information you provide
This may include your name, company, phone number, email address, enquiry details, and any other information you choose to provide when you submit a website form, book a meeting, email KejiLabs, or otherwise contact the business.
Technical information
KejiLabs and its service providers may also collect technical information associated with website use, such as IP address, browser or device details, request metadata, captcha verification data, and website analytics information where analytics is enabled.
How KejiLabs collects personal information
KejiLabs generally collects personal information directly from you when you submit an enquiry, use the contact form, book a consultation, correspond with the business, or otherwise interact with the website. Some technical information may be collected automatically through website infrastructure, security tooling, or analytics tooling.
Why KejiLabs collects it
To respond to enquiries and assess potential work
To manage follow-up communications and business records
To operate, secure, and improve the website and enquiry flow
To prevent abuse, spam, or fraudulent submissions
To send confirmation or follow-up emails where configured
To comply with legal, regulatory, or professional obligations
If you do not provide the information requested in the enquiry form, KejiLabs may not be able to respond properly or progress the enquiry.
Who KejiLabs may disclose information to
KejiLabs may disclose personal information to service providers that help operate the website and enquiry workflow, such as website hosting, infrastructure, security and captcha providers, cloud database and form-processing providers, scheduling systems, email delivery providers, analytics providers, and professional advisers. KejiLabs may also disclose information where required or authorised by law.
KejiLabs does not sell personal information submitted through the website.
Overseas disclosure and cloud services
KejiLabs uses cloud-based services to operate parts of the website and enquiry flow. As a result, personal information may be processed or stored outside Australia, depending on the location and infrastructure choices of relevant service providers. This can include website, security, analytics, database, scheduling, and email providers.
Access, correction, and complaints
If you want to request access to personal information KejiLabs holds about you, ask for a correction, or raise a privacy complaint, you can contact KejiLabs through the website enquiry form or by email at contact@kejilabs.com. KejiLabs may need to verify your identity before acting on a request.
If you make a privacy complaint, KejiLabs will review it and respond within a reasonable period.
Security, retention, and updates
KejiLabs takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Information is retained only for as long as reasonably needed for business, legal, or operational purposes.
This policy may be updated from time to time to reflect changes in website features, service providers, or legal obligations. The version published on this page is the current version.
