Service

Managed Services & Support

Keep critical business applications running, resolve issues quickly, and continuously improve the platform without needing to build a large internal support team.

KejiLabs can work alongside an internal IT or service desk function, or provide broader end-to-end application support across the operational Microsoft business application landscape.

What this service covers

Application, integration, data, and platform support

Senior functional, technical, and architectural capability

Operational ownership with continuous improvement

Flexible delivery alongside internal teams and vendors

Application Support

Provide ongoing support for business-critical applications across user-facing issues, process configuration, access problems, technical failures, and deeper production incidents. The service is designed to handle day-to-day operational issues as well as more complex functional and technical problems.

User issue investigation and triage where required
Dynamics 365 functional support
Technical and development support
Production incident resolution
Business application security, roles and access support
Configuration and business process issues
Workflow and batch processing failures
Data issues and remediation
Root-cause analysis and recurring problem investigation
Vendor coordination and complex L2/L3 escalation

Platform & Environment Operations

Operate and proactively monitor the underlying Microsoft business application platform with attention to environment health, operational control, and low-friction change. The focus is on identifying recurring operational risks early as well as responding when issues surface.

Dynamics 365 environment health
Proactive platform health monitoring
Power Platform environment operations
Dataverse operational health and capacity monitoring
Recurring operational health checks
Environment configuration and lifecycle management
Sandbox refresh coordination
Batch and background processing monitoring
Microsoft service health monitoring
Environment and platform capacity reviews
Connection and configuration issues
Certificate, endpoint, and configuration management
Platform update planning and operational reviews

Integration Operations

Proactively monitor and stabilise the integration landscape across ERP, Azure, and third-party platforms. When problems cross system boundaries, KejiLabs can investigate the complete flow rather than leaving the customer to work out which vendor owns the issue.

Integration monitoring and failure investigation
API and OData interfaces
Azure API Management
Azure Service Bus and messaging
Logic Apps, Power Automate, and Azure Functions where applicable
Dynamics 365 Business Events
File and SFTP integrations
Retries, recovery, and reconciliation between systems
Certificate or token expiry issues and performance troubleshooting

Data, Reporting & Analytics Operations

Support the operational reporting and analytics landscape connected to the business applications, including data movement, semantic layers, scheduled refreshes, and the reporting processes leadership teams depend on day to day.

Microsoft Fabric and Power BI support
Dynamics 365 reporting
Data pipelines and integrations
Scheduled refresh monitoring
Report and dataset failure investigation
Semantic model support
Data quality and reconciliation issues
Reporting performance and report enhancements

Release & Change Management

Run controlled production change with planning, governance, and deployment discipline. The objective is repeatable, low-risk change across applications, integrations, and platform components.

Release planning and deployment management
Azure DevOps pipelines
Dynamics 365 package deployment
Power Platform solution deployment
Release coordination and change governance
Production releases and hotfixes
Microsoft platform update assessment
Post-deployment validation and rollback planning

Enhancements & Continuous Improvement

Progress small to medium improvements without forcing every change into a major project mobilisation. Organisations can maintain an active backlog of application, reporting, integration, and process improvements that KejiLabs helps deliver over time.

Small functional enhancements
Development changes and automation
Workflows, reports, and integrations
Backlog management and process improvements
Performance improvements and technical debt reduction
Configuration improvements and minor projects

Architecture & Technical Governance

Bring senior architecture capability into the ongoing support relationship so that immediate fixes do not create tomorrow’s platform or integration problems. The service combines operational ownership with architectural judgement across applications, integrations, data, and change.

Solution architecture oversight and design reviews
Architecture decisions and integration governance
Development and code reviews
Platform standards and environment strategy
Data architecture and security design guidance
Technical debt assessment and upgrade planning
Third-party solution review and Microsoft roadmap impact assessment

Platforms we support

Support across the Microsoft business application landscape, with room for connected third-party platforms where they are part of the operational flow.

Dynamics 365

Finance
Supply Chain Management
Commerce
Business Central
Sales
Customer Service
Customer Insights

Power Platform

Power Apps
Power Automate
Dataverse

Data & Analytics

Microsoft Fabric
Power BI

Azure & Integration

Azure API Management
Azure Service Bus
Logic Apps
Azure Functions
Related Azure integration services

KejiLabs can also support third-party and connected enterprise applications where they form part of the broader business application landscape. The focus is the operational ERP and customer-facing Dynamics ecosystem around these platforms, not generic desktop or endpoint support.

How we work with your team

The service can sit behind an existing internal function or provide broader operational coverage where more ownership is needed.

Extend your existing team

Your internal IT or service desk team handles the initial user touchpoint and escalates functional, technical, platform, and integration issues to KejiLabs when deeper capability is required.

End-to-end application support

KejiLabs can provide support across the escalation path, from user support and triage through to complex functional, technical, and architectural resolution. The core strength is senior functional and technical support, with user triage included where required or delivered behind an existing internal service desk.

Dedicated capability

Reserved KejiLabs capacity provides an ongoing extension to your application, integration, data, and technology team with continuity across support and improvement work.

Service management

Managed support needs practical operational governance without becoming unnecessarily heavy. The service is structured to give customers visibility, control, and a clear path for both incident handling and ongoing improvement.

Named service lead
Incident priority and SLA management
Ticket and backlog management
Regular service reviews and service reporting
Incident and problem trends
Enhancement backlog and improvement priorities
Risks, issues, and upcoming platform changes
Vendor coordination where required

Why this is different

Senior architecture capability as part of an ongoing support relationship
Functional, technical, and operational capability across the landscape
End-to-end investigation across applications, integrations, and data
Ability to work alongside internal teams and other vendors
Operational support combined with continuous improvement
Deep Microsoft business application expertise with senior architecture capability built into the service

Need a stronger managed support model for your business application landscape?

Talk to KejiLabs about taking over support of an existing platform, supplementing an internal team, stabilising a difficult environment, improving the current support model, or establishing an ongoing continuous improvement capability.

Discuss managed support